Terms and Conditions
This page, together with our Privacy Policy, outlines important information about Event Capture Systems, Inc. (“ECS”, “we”, “us”, or “our”) and the legal terms and conditions (“Terms”) governing your use of our website and the purchase or use of our products, software, and services (“Solutions”).
These Terms apply to any agreement between you and ECS related to the use, purchase, installation, or servicing of our Solutions. Please read these Terms carefully before engaging with our website or services.
We may update these Terms periodically. Please review them each time you engage with our Solutions to ensure you understand the current terms.
About Us
Event Capture Systems, Inc. is a leading provider of machine vision software and camera-based quality control systems for the paper, packaging, and converting industries.
Business Address:
4700 Lebanon Road, Suite C, Mint Hill, NC 28227, United States
Contact Information:
Email: info@ecsuptime.com
Phone: 704-625-8812
Use of Website & Services
By accessing our website or using our Solutions, you agree to comply with these Terms. You agree to use our website and services only for lawful business purposes and in accordance with all applicable laws and regulations.
Unauthorized use of our systems, including attempts to access restricted areas or misuse of data, is strictly prohibited.
User Accounts
Certain features may require you to create an account (“Account”). You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account.
ECS reserves the right to suspend or terminate accounts that violate these Terms.
Intellectual Property & Content
All content on this website, including text, graphics, software, system designs, product names (e.g., SmartFlex™, PRM), images, and documentation, is the property of ECS and protected by intellectual property laws.
You may not reproduce, distribute, modify, or use any content without prior written consent from ECS.
Products & Services
ECS provides specialized Solutions including, but not limited to:
Event capture systems
Machine vision inspection systems
Process monitoring tools
Software platforms and analytics
Installation, maintenance, and training services
All Solutions are subject to availability and may be modified or discontinued at any time without prior notice.
Orders & Service Agreements
When you request a quote, place an order, or enter into a service agreement, you are offering to purchase ECS Solutions under agreed terms.
All orders and service engagements are subject to acceptance by ECS. Upon acceptance, you will receive confirmation outlining the scope, pricing, and delivery timelines.
Payment Terms
Payment terms will be defined in individual quotes, invoices, or service agreements.
We may accept payments via:
Bank transfer (ACH/Wire)
Credit card (where applicable)
Other approved payment methods
Payments must be made according to the agreed schedule. Late payments may result in service delays or additional fees.
Installation, Shipping & Delivery
ECS Solutions may include both physical equipment and software components.
Delivery timelines will be outlined in project agreements
Installation may be performed onsite or remotely, depending on the Solution
Customers are responsible for providing appropriate site conditions and access
ECS is not responsible for delays caused by factors beyond our control, including supply chain disruptions, site readiness issues, or external conditions.
Returns, Cancellations & Refunds
Due to the customized and technical nature of ECS Solutions:
Returns are generally not accepted unless explicitly stated in a written agreement
Cancellations must be submitted in writing and may be subject to fees
Refunds, if applicable, will follow the terms outlined in the service or sales agreement
Defective hardware or system issues will be addressed under applicable warranties or support agreements.
Warranty & Support
ECS provides support services, training, and maintenance as outlined in individual agreements.
Warranty coverage (if applicable) will be defined per product or project. ECS does not guarantee uninterrupted system operation but strives to maintain high system uptime through support and monitoring tools such as PRM (Proactive Remote Monitoring).
Limitation of Liability
To the fullest extent permitted by law, ECS shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:
Use or inability to use our Solutions
System downtime or performance issues
Loss of production, revenue, or data
Our total liability shall not exceed the amount paid for the specific Solution or service giving rise to the claim.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration or litigation in the State of North Carolina, unless otherwise agreed in writing.
Changes to Terms & Conditions
ECS reserves the right to update or modify these Terms at any time. Changes will become effective immediately upon posting on this page.
If you have any questions regarding these Terms and Conditions, please contact us:
Event Capture Systems, Inc.
4700 Lebanon Road, Suite C
Mint Hill, NC 28227, United States